Carmel Hill 海明山

An outstanding agent who really makes you feel she cares.

She gave her 100% in helping us and truly try to understand our needs in order to find something that suits us instead of hard selling what are easily available. Also she goes extra miles to help us with additional services that she knows we will need. She is definitely a perfect broker that one can dream of.

Early last year Helena Lau very deftly handled the successful letting of our flat to the satisfaction of two quite fussy people! Immaculate paperwork too. In the interim all routine management work, not really OKAY’s province handled well too. Recently the very reliable tenant has sought to vacate early (economic reasons) Helena reminded her that the contractual notice period is two months! She has expended a lot of energy in endeavouring to find a new tenant. Quite a lot of messaging involved. Tenant has now decided to stay on. So your letting fee is now deferred! The important thing is that Helena maintained momentum-an important attribute. I think OKAY’s recruitment and training policy really shines through here. I hope management think so also.