I’d like to share my experience with Daphne, my housing agent. In short, It was truly pleasant to work with Daphne. She took every effort to help from find flats, check the room status, resolve issues and get the contract done. Actually, I had an issue on the refrigerator in the new apartment which I think it’s caused by miscommunication between landlord and his agents. I never expected this kind of situation so I had no idea how to solve the issue. I was very worried if I could continue the agreement because landlord’s agent was just trying to avoid the situation. But Daphne tried very hard to reach out to the landlord’s agent and solve the issue. She was willing to take the responsibility on what she did nothing wrong and convinced landlord and his agent to share the responsibility. I moved to the new apartment last week and my family are so happy with new apartment. It would not have been possible to get the TA signed without Daphne’s help. I would like to take this opportunity t - Mr. Jun LEE

We are extremely happy with the new flat – Colin was really helpful and I will happily refer [OKAY.com] to my friends going forward. - Sarah

Maki is an excellent, attentive, diligent and lighthearted agent. She easily understood our needs, was always available, and was a real delight to spend time with. Highly recommended professional but personal service! - Ilya Z

She understood perfectly what we were searching for and then, when we found the perfect home, she was efficient, taking care of everything in a very professional way, always there for us when we had questions and made us feel that we were in very good hands. I would, for sure, contact her again in case we will need in the future. - Ms. Marta MAROTTA

Clear communication, precise suggestions for our requirements. Very good negotiator and super dilligent for the signing process. - Mr. Joe JOHNSON

Charlie and I really appreciated all your efforts in helping us identify a new home, your professionalism and warm personality have made our experience a wonderful one! In the past 6 weeks, we emailed and messaged each others almost on a daily basis, and we saw each other at least once a week, and you even drove us around with your own car! With that time and effort, you were able to narrow down exactly what we needed ( given how picky we are! ) and we were so close in finding our new home. We would definitely have signed a lease if our existing landlord didn’t extend this offer for us to stay. We just really wanted to let you know how much we appreciated everything, and it actually feels like you are a friend more than an agent that we just met a few weeks ago! With the holiday season approaching, we wanted to take this chance to say a heartfelt thank you to you! And we wish you and your family a joyous holiday filled with laughter and love! - Jessica and Charlie

Vion was very accommodating and helpful. She didn't push me to get a particular place but instead gave me the space to consider which apartment I like. She also helped to look out for blind spots (e.g. fridge not working, water pipes not working, missing bulbs etc) which I was not as familiar with. Finally, Vion was also very helpful and helped me to secure furniture and arrange for movers to bring the furniture into my new place (and oversaw the move as I was overseas). I'm very pleased with how helpful and above and beyond that Vion went to, and would highly recommend her to my friends. - Chuan Ji LIM

From the initial search through to the signing of the lease agreement and handover, Cathrin was extremely patient, accommodating, and helpful throughout the entire process. - Morgan DELASHMUTT

We just wanted to send you a quick note to say a huge thank you for finding us the most amazing place to call home. We are absolutely thrilled to move in. Your dedication and hard work throughout the entire process were impressive. You listened to our needs, showed us properties that matched our preferences, and provided invaluable guidance along the way. You worked hard at the negotiation and got us the fridge, sink, and other renovations we wanted. You also took the initiative to help us with transfer of water, electricity and towngas, which was incredible. Today, you were detailed in checking that the apartment is fit to move in, and identified places that needed minor fixes. We can't express enough how grateful we are for your efforts. You made the whole experience smooth and enjoyable. Thank you so much. We will definitely be recommending your services to anyone in need of a fantastic real estate agent like you. - Tiffany and Nat

We had a fantastic experience working with Susie during our apartment search. She was incredibly professional, patient, and thoughtful throughout the entire rental process. Susie went above and beyond to ensure our needs were met, providing us with thorough information and guiding us through negotiations seamlessly. What impressed us the most was Susie's dedication to follow through. She continued to show care and concern even after we moved into the apartment, ensuring our satisfaction and well-being. Her exceptional service and professionalism are highly commendable. We wholeheartedly recommend Susie to anyone in need of a reliable and outstanding property agent. - Mrs. Josephine LEE