Tip Top Mansion 集德苑

As a single mother moving across continents, finding an apartment in HK worried me the most. However, with the incredible support of Sonam, who worked with us from whilst we were still abroad to the point of moving in, this task resulted in our dream apartment! Sonam worked closely with me first to get a sense of the type of apartment in terms of style, was able to aptly match this with listings that were in our price range. This meant that when I arrived for our initial 3 day visit to find an apartment, everything was set up for viewings. Sonam went even further to help me understand the different areas of the city, both considering my needs as a working mother, but also my daughter's needs. She even went as far as to get the bus schedule of my daughter's school and helped map the different apartments to the routes. Sonam, through her incredible communication helped me navigate all the processes even though I was located On a vastly different time zone!

Helena was extremely helpful and responsive. She worked hard to fully understand our needs and tailor the viewings accordingly, so we didn't waste any time looking at unsuitable properties. Although we eventually decided to renew our current tenancy, Helena's advice was invaluable in helping us better understand the market. We would highly recommend her!

Early last year Helena Lau very deftly handled the successful letting of our flat to the satisfaction of two quite fussy people! Immaculate paperwork too. In the interim all routine management work, not really OKAY’s province handled well too. Recently the very reliable tenant has sought to vacate early (economic reasons) Helena reminded her that the contractual notice period is two months! She has expended a lot of energy in endeavouring to find a new tenant. Quite a lot of messaging involved. Tenant has now decided to stay on. So your letting fee is now deferred! The important thing is that Helena maintained momentum-an important attribute. I think OKAY’s recruitment and training policy really shines through here. I hope management think so also.