Our first rental experience was very unpleasant. Our previous agent was deceptive and our landlord the same and it left us very wary this time around. Thankfully, I read an article about the OKAY.com DB team last year and decided to call them as soon as our lease was up. It was great to talk to an agent who not only understood our expectations and requirements but respected them. It was refreshing to be taken to see places that fit the bill and not be shown places that had some of the things we had asked for but were clearly not going to be considered. I also appreciated Nina's help in taking me to a furniture store that makes beds, made to order and then for saving me money by forwarding me an ad for a second hand one that fits perfectly. It's great to talk with someone who looks after their customers that well! For any problems, Nina got back to me in a timely fashion and fixed them with a positive attitude. Who could ask for more?
5 / 5.0
I met with Dorothy twice to look for a flat in Hong Kong. I found her to be very organized and helpful. Both times I was given a list of the properties that were to be viewed outlining the property features. I found this quite useful as it's easy to forget what each property offered after viewing so many! After finding a flat I liked (even though above my budget) Dorothy told me she would help to get me the flat within my price budget as she knew how much I liked it. Dorothy spoke to the Landlord and after 2 days the flat was mine! She helped with many questions throughout the contract signing process and helped setup all the utilities. Dorothy was a great agent to work with and I highly recommend her to help with your flat search in Hong Kong.
4.8 / 5.0
She is very friendly and reliable. Unlike other agents she tries to understand the customers needs. We were very happy with Sona and would definitely recommend her again.