Heng Fa Chuen-41 杏花村-41

I have engaged the services of many real estate agents in my time. It has been my experience that, generally speaking, they are fairly useless. Of course, there is always an exception that proves a rule. In this case, Kim and Nicki are just that - exceptional. Kim and Nicki ensured that every facet of our apartment search was faultlessly handled and executed. Even more so, they put their own personal time and resources in to ensure that the process went super smoothly. The difference, I think, between them and everyone else is sincerity. They really do care about their clients and earnestly so. I unhesitatingly recommend them. Indeed, you’d be doing yourself a serious disservice using anybody else.

We recently moved house within Clearwater Bay and approached Kim to help source an appropriate property for our large family. From the outset Kim was friendly, easy to approach and instantly available when we texted or called with queries. She was prompt in finding suitable properties for us to view and we had the impression she was being very honest with us, an unusual trait with many other real estate agents. It was something we very much appreciated. Every query we had, from selecting the property, to second viewings, to questions about appliances and so forth, was promptly and professionally dealt with. She ensured the whole signing process ran incredibly smoothly despite us being abroad at the time we were trying to prepare cheques and finalize paperwork. She really went above and beyond the call of duty and we are very grateful to her for all her tireless efforts. We wouldn't hesitate in using Kim and OKAY.com again.

I am satisfied with the professional service provided by Shirley Li of OKAY.com. She is very efficient, patient and helpful. She helped me find a good tenant and hit reasonable price. I will definitely refer her to my friends and contact her again if I have property for lease or sale.