Yu Moon House 裕滿樓

Early last year Helena Lau very deftly handled the successful letting of our flat to the satisfaction of two quite fussy people! Immaculate paperwork too. In the interim all routine management work, not really OKAY’s province handled well too. Recently the very reliable tenant has sought to vacate early (economic reasons) Helena reminded her that the contractual notice period is two months! She has expended a lot of energy in endeavouring to find a new tenant. Quite a lot of messaging involved. Tenant has now decided to stay on. So your letting fee is now deferred! The important thing is that Helena maintained momentum-an important attribute. I think OKAY’s recruitment and training policy really shines through here. I hope management think so also.

...[Nora] was thoughtful, accommodating and helpful and we really wouldn't have had such a successful week or be looking forward to HK nearly so much if it hadn't been for [her].

genuine care, efforts to make deal happening, good english communication, making time for adhoc schedules