My wife and I want to thanks you from the bottom of our hearts for all the hard work you put helping us find an apartment. We moved to Hong Kong a week ago and thanks to you we already found a place we can call home 😊. You are always available to answer all of our questions, very professional, informative and calm.
4.8 / 5.0
Nir and Noa
Early last year Helena Lau very deftly handled the successful letting of our flat to the satisfaction of two quite fussy people! Immaculate paperwork too.
In the interim all routine management work, not really OKAY’s province handled well too.
Recently the very reliable tenant has sought to vacate early (economic reasons) Helena reminded her that the contractual notice period is two months! She has expended a lot of energy in endeavouring to find a new tenant. Quite a lot of messaging involved.
Tenant has now decided to stay on. So your letting fee is now deferred! The important thing is that Helena maintained momentum-an important attribute.
I think OKAY’s recruitment and training policy really shines through here. I hope management think so also.
4.9 / 5.0
Very responsive. Good balance of professionalism, but also personable. Accommodating on meeting/scheduling. Provided good resources and contacts to third parties for cleaning, etc.