I’d like to share my experience with Daphne, my housing agent. In short, It was truly pleasant to work with Daphne. She took every effort to help from find flats, check the room status, resolve issues and get the contract done. Actually, I had an issue on the refrigerator in the new apartment which I think it’s caused by miscommunication between landlord and his agents. I never expected this kind of situation so I had no idea how to solve the issue. I was very worried if I could continue the agreement because landlord’s agent was just trying to avoid the situation. But Daphne tried very hard to reach out to the landlord’s agent and solve the issue. She was willing to take the responsibility on what she did nothing wrong and convinced landlord and his agent to share the responsibility.
I moved to the new apartment last week and my family are so happy with new apartment. It would not have been possible to get the TA signed without Daphne’s help. I would like to take this opportunity t
5 / 5.0
Mr. Jun LEE
Director - Group Digital Platforms and Innovation
There was never any pressure. He lined up properties in succession so we could make the best use of our time. He didn’t get frustrated when we took a while to find the right place. He tried to genuinely understand what we were looking for. He prepared comparison documentation. He even helped us secure our property very late in a Saturday night!
5 / 5.0
Mrs. Anna Lamont
He was extremely professional and dealt with both tenant/landlord to make them both happy. A truly professional!!! I already recommended Ian to my landlord! Thanks mate.