Hong Lok Yuen - 5th Street 康樂園 - 第五街

Kerstin is knowledgeable, responsive, and knows how to zoom-in on what we are looking for. She tackles her job with a warm and friendly personality. Would highly recommend her to anyone hunting for their home in Hong Kong.

Our first rental experience was very unpleasant. Our previous agent was deceptive and our landlord the same and it left us very wary this time around. Thankfully, I read an article about the OKAY.com DB team last year and decided to call them as soon as our lease was up. It was great to talk to an agent who not only understood our expectations and requirements but respected them. It was refreshing to be taken to see places that fit the bill and not be shown places that had some of the things we had asked for but were clearly not going to be considered. I also appreciated Nina's help in taking me to a furniture store that makes beds, made to order and then for saving me money by forwarding me an ad for a second hand one that fits perfectly. It's great to talk with someone who looks after their customers that well! For any problems, Nina got back to me in a timely fashion and fixed them with a positive attitude. Who could ask for more?

She was extremely helpful, friendly and professional. She went above and beyond her responsibilities to help out my moves - it was very kind of her. I absolutely enjoyed working with her and will definitely refer her to anyone I know if possible!