Hong Lok Yuen - 12th Street 康樂園 - 第十二街

Tommy understood exactly what type of apartment my husband and I were looking for. He was always available to answer our queries and was extremely helpful in helping us through the whole process of finalizing an apartment in Hong Kong. We have already recommended Tommy to my husband's HR department since they were looking for a good real estate agent.

If I can be brutally honest - I generally haven’t had great experiences with estate agents and don’t hold them in high regard. Poor communication, not listening, not being flexible (and many other things of you require a full list :) Ellen, conversely, has been amazing and genuinely made what could otherwise have been a stressful experience a real joy. From the off Ellen listened to what I was looking for, clarified my requests, and then set about showing me only properties I would be interested in. She was totally transparent in her thoughts on each instead of trying to ‘sell me’; she was super responsive; she flexed completed to my schedule and ultimately once we found a property I wanted to move into, I really felt that she went the extra mile not just to secure it but also get due diligence sorted and arrange all the start-up utilities etc. This may sound like an over the top note but I mean it with all sincerity. Please thank Ellen on my behalf. Ben

Clear communication, precise suggestions for our requirements. Very good negotiator and super dilligent for the signing process.