Hang Cheong Tai Building 恆昌泰大廈

I had the pleasure of working with Sonam, and I cannot recommend her highly enough. She acted with exceptional skill and integrity on behalf of both the landlord and the tenant, consistently finding creative, fair, and practical solutions that served all parties involved. Importantly, I managed this entire process while living and working outside of Hong Kong, and Sonam still made everything completely seamless. Her ability to communicate clearly, consistently, and proactively across time zones was essential in ensuring the process ran smoothly and without unnecessary stress. Sonam was always timely, proactive, and incredibly professional in the way she managed issues and guided the process from start to finish. What truly sets her apart from other agents is her continuous involvement and genuine commitment to ensuring satisfaction on all sides, rather than stepping back once a transaction is underway.

He listened to and catered for our requests and provided useful suggestions based on this.

Early last year Helena Lau very deftly handled the successful letting of our flat to the satisfaction of two quite fussy people! Immaculate paperwork too. In the interim all routine management work, not really OKAY’s province handled well too. Recently the very reliable tenant has sought to vacate early (economic reasons) Helena reminded her that the contractual notice period is two months! She has expended a lot of energy in endeavouring to find a new tenant. Quite a lot of messaging involved. Tenant has now decided to stay on. So your letting fee is now deferred! The important thing is that Helena maintained momentum-an important attribute. I think OKAY’s recruitment and training policy really shines through here. I hope management think so also.