11 Cambridge Road 劍橋道11號

Early last year Helena Lau very deftly handled the successful letting of our flat to the satisfaction of two quite fussy people! Immaculate paperwork too. In the interim all routine management work, not really OKAY’s province handled well too. Recently the very reliable tenant has sought to vacate early (economic reasons) Helena reminded her that the contractual notice period is two months! She has expended a lot of energy in endeavouring to find a new tenant. Quite a lot of messaging involved. Tenant has now decided to stay on. So your letting fee is now deferred! The important thing is that Helena maintained momentum-an important attribute. I think OKAY’s recruitment and training policy really shines through here. I hope management think so also.

We reached out to Sonam based on glowing feedback from her clients saying, ‘we must work with her,’ and we’re so glad we did! Sonam took the time to understand our needs and quickly presented several strong options. She patiently listened, toured properties multiple times with us, respected our timeline and was so responsive on all fronts. She skillfully liaised with the landlord to keep everyone aligned. Sonam clearly has a pulse on the Hong Kong market and offers a unique perspective to each home and location you visit. Despite living in HK for over 10 years, I learned a thing or two from Sonam! She effortlessly combines professionalism with a warm, approachable style that puts you at ease. We’ve already recommended her to friends and will keep doing so—truly grateful she helped us find the perfect home for our family!

Special thanks to Lawrence, outstanding service, you guys have nailed it! Definitely will contact you again once needed or refer you all to potential customers.