Novum West - Tower 3 翰林峰 - 3座

Our first rental experience was very unpleasant. Our previous agent was deceptive and our landlord the same and it left us very wary this time around. Thankfully, I read an article about the OKAY.com DB team last year and decided to call them as soon as our lease was up. It was great to talk to an agent who not only understood our expectations and requirements but respected them. It was refreshing to be taken to see places that fit the bill and not be shown places that had some of the things we had asked for but were clearly not going to be considered. I also appreciated Nina's help in taking me to a furniture store that makes beds, made to order and then for saving me money by forwarding me an ad for a second hand one that fits perfectly. It's great to talk with someone who looks after their customers that well! For any problems, Nina got back to me in a timely fashion and fixed them with a positive attitude. Who could ask for more?

It was my first time searching for an apartment in HK, even before my arrival, I got in touch with Rosa through a colleague’s recommendation. Rosa was able to advise me very well remotely and helped me get to know and better understand the rental market in Hong Kong. Throughout the process, Rosa was consistently exceptionally friendly, patient, helpful, and never pushy. I had a very specific neighborhood in mind, one that has relatively few rental apartments and mostly office buildings, which made the “hunt” quite challenging. However, Rosa managed to find my dream apartment exactly in that neighborhood. She supported and took care of the negotiations, handover, and all bureaucratic steps. That was an immense help for me, allowing me to fully concentrate on my new life in HK. Rosa even helped by letting in the technicians and supervising the apartment in my place. I’m more than impressed by Rosa’s professionalism, friendliness, and patience, and I absolutely recommend her 100%.

We worked with Sonam to find an incredible new apartment in Sai Ying Pun. She was an absolute pleasure to work with, and we share our highest recommendation for her. Sonam knows the Hong Kong property market like the back of her hand. Aside from curating listings to suit your unique preferences, she will provide an extra layer of insight into everything from property trends, neighborhoods, and commute times to help guide your decision. But what was most memorable from working with her is that she quickly transformed from being "an agent" to becoming a friend! Touring around the city for viewings with Sonam was a true pleasure. You'll enjoy a laugh with her over a coffee between viewing appointments; she'll also take that time to really listen and learn more about you to help curate new ideas for places to see. When it came to negotiation on our chosen apartment, Sonam represented us masterfully while guiding us on the fair positions we could take to get the best deal within our budget.