Serenity Place-1 怡心園-1

Our first rental experience was very unpleasant. Our previous agent was deceptive and our landlord the same and it left us very wary this time around. Thankfully, I read an article about the OKAY.com DB team last year and decided to call them as soon as our lease was up. It was great to talk to an agent who not only understood our expectations and requirements but respected them. It was refreshing to be taken to see places that fit the bill and not be shown places that had some of the things we had asked for but were clearly not going to be considered. I also appreciated Nina's help in taking me to a furniture store that makes beds, made to order and then for saving me money by forwarding me an ad for a second hand one that fits perfectly. It's great to talk with someone who looks after their customers that well! For any problems, Nina got back to me in a timely fashion and fixed them with a positive attitude. Who could ask for more?

I worked with Sonam to search for my first apartment in Hong Kong, and she was pleasure to work with, and helped me move into an apartment in no time. She immediately understood my requirement after our first conversation, level set on expectations, and curated viewings around my challenging schedule with ease and a LOT of flexibility. She was extremely patient, and responsive to all the questions I had, and made the process of moving a breeze. Thank you to Sonam, for making this seamless and very efficient. I am more than happy to recommend her services!

Colin represented the best of rental agents. From the start, he was careful to discern our requirements and showed us what we wanted. He did not waste our time and responded promptly to our views, picking up quickly what would not suit us. He was patient and not pushy. He sensitively intervened and protected us from aggressive agents and worked collaboratively with others. His empathy, clarity and professionalism meant that we did not want or need any other agent. When the deal was done, his excellent after sale service setting up all utilities and services meant we had no worries about moving in from day 1. We would certainly recommend Colin to anyone looking for a home in Hong Kong.