Serenity Park - Block 7 太湖花園 - 7座

Early last year Helena Lau very deftly handled the successful letting of our flat to the satisfaction of two quite fussy people! Immaculate paperwork too. In the interim all routine management work, not really OKAY’s province handled well too. Recently the very reliable tenant has sought to vacate early (economic reasons) Helena reminded her that the contractual notice period is two months! She has expended a lot of energy in endeavouring to find a new tenant. Quite a lot of messaging involved. Tenant has now decided to stay on. So your letting fee is now deferred! The important thing is that Helena maintained momentum-an important attribute. I think OKAY’s recruitment and training policy really shines through here. I hope management think so also.

Andrea is professional, patient, practical and understood our needs in terms of apartment size, layout and location. She provided a good selection of apartments with enough variation to make each apartment attractive enough for viewing. As we've been away from Hong Kong for more than 10 years, the areas and facilites around some pretty much change as well. Apart from showing the apartment to us, she also gave us a lot of useful information as to what can be found in the area around the apartment we're looking at.This is what stood out. After sales service was fantastic as well. Super helpful.

Tammy went above and beyond in helping us find and settle into our new home! Having an electronic lock was one of our top/mandatory requirement but it wasn’t easy to find a suitable lock due the unusual shape of the door. Tammy reached out to a lot of contractors and lock companies and managed to find us a suitable one in the end. This is only one of many examples of her great service and there’s not doubt that she’s the best agent that I’ve worked with so far.