Pictorial Garden - Phase 3 - Iris Court (Tower 2) 碧濤花園3期 - 雅芝閣(2座)

Very good all round, but especially in taking the initiative to select a good range of properties for viewing, including some alternatives to the options I had mentioned in my intro email (one of which I ended up renting).

We’re very pleased with the outstanding service Janis provided and truly appreciate her professionalism and support throughout the process. We’ll certainly be reaching out to your agency again for any future real estate needs.

If I can be brutally honest - I generally haven’t had great experiences with estate agents and don’t hold them in high regard. Poor communication, not listening, not being flexible (and many other things of you require a full list :) Ellen, conversely, has been amazing and genuinely made what could otherwise have been a stressful experience a real joy. From the off Ellen listened to what I was looking for, clarified my requests, and then set about showing me only properties I would be interested in. She was totally transparent in her thoughts on each instead of trying to ‘sell me’; she was super responsive; she flexed completed to my schedule and ultimately once we found a property I wanted to move into, I really felt that she went the extra mile not just to secure it but also get due diligence sorted and arrange all the start-up utilities etc. This may sound like an over the top note but I mean it with all sincerity. Please thank Ellen on my behalf. Ben