Excellent customer service, responsiveness and professionalism. It’s also why I recommend him to friends here in HK.
4.9 / 5.0
Ms. Esther SPRAGUE
Early last year Helena Lau very deftly handled the successful letting of our flat to the satisfaction of two quite fussy people! Immaculate paperwork too.
In the interim all routine management work, not really OKAY’s province handled well too.
Recently the very reliable tenant has sought to vacate early (economic reasons) Helena reminded her that the contractual notice period is two months! She has expended a lot of energy in endeavouring to find a new tenant. Quite a lot of messaging involved.
Tenant has now decided to stay on. So your letting fee is now deferred! The important thing is that Helena maintained momentum-an important attribute.
I think OKAY’s recruitment and training policy really shines through here. I hope management think so also.
4.9 / 5.0
Flo is not your average agent. She's fast, sharp, and goes above and beyond for her clients. I first met her when she came to show my apartment to her client. I immediately noticed how she was unlike any of the other agents I had worked with - she asked the right questions, noted the right good and bad characteristics of my apartment, etc. A few days later, I asked her to help with my own search. She is by far the best agent I have worked with in Hong Kong. I highly recommend her.