Kar Fu Building 嘉富大廈

I write to thank OKAY.com, but, more specifically, Helena Lau for her hard work in helping me find my first rental property in Hong Kong. Knowing that positive feedback is often forgotten, I would like to recommend Helena for the patience and professionalism that she showed at all times. I would like to add that the positive experience I enjoyed with OKAY.com includes having its staff answer emails and calls promptly, and Helena's 24/7 availability in arranging and solving matters, even after signing the lease contract e.g. setting up utility contracts, arranging handyman service, locksmith etc. Extended service like this makes me want to recommend OKAY.com even more!

I strongly recommend Helena for her attitude, professionalism, and attention to detail to both people looking for a home or good tenants/buyers. She is definitely the best I have worked with. As a landlord who has a flat in HK but living elsewhere, having met and worked with Helena to rent out my flat is a wonderful blessing. From day one, she has been super responsive and professional. The process of working with her starts with finding the right tenant. Afterward, she worked around the clock to help with contract arrangement, stamp duty, flat inspection, handover, etc. All of them require smooth communication, a heart for details, and work with time differences (my time zone is 8 hours behind that in HK). Helena is always proactive in attitude and extremely thoughtful in all aspects. She is a natural problem solver who is always ready to go the extra mile to help her clients. That is just such a blessing for me who is trying to overcome challenges managing a flat remotely.

Jayde worked with me for the first time in October 2014. She referred a tenant from the UK who had come to work in HK and we managed to reach an agreement on the same day of the initial viewing due to her professionalism in the negotiation process. In February 2016, I appointed Jayde and OKAY.com as the sole agent for leasing another one of my properties as a result of the excellent experience I had received in the past. Once again I was impressed by the quality of tenants, speed and professionalism of Jayde’s service, with another agreement signed within a day of viewing. I am sure we will continue to work with Jayde in the future due to the fantastic combination of her skills and the broad client base of her company.