Hong Lok Yuen - 18th Street 康樂園 - 第十八街

A friend recommended Jayde as we desperately needed a new apartment to cater to our growing family, and were unable to find anything suitable on-line. After briefing Jayde on our specific criteria, she was quick to show us places that – to our pleasant surprise - matched what we were looking for. We con-currently put in offers on the second and third places Jayde showed us, and were impressed with he professionalism. We were particularly impressed by the fact that Jayde rigorously negotiated both apartments, even though the agency structure for one of the apartments meant her fee would be considerably reduced. She still put our best interests first. The settlement process and apartment move were also smooth as Jayde ensured all aspects were thought of and addressed. We would happily recommend Jayde and am thankful to her for the whole process.

Martina was very helpful and diligent. She has a great attitude and we very much enjoyed working with her on our search for a new home.

If I can be brutally honest - I generally haven’t had great experiences with estate agents and don’t hold them in high regard. Poor communication, not listening, not being flexible (and many other things of you require a full list :) Ellen, conversely, has been amazing and genuinely made what could otherwise have been a stressful experience a real joy. From the off Ellen listened to what I was looking for, clarified my requests, and then set about showing me only properties I would be interested in. She was totally transparent in her thoughts on each instead of trying to ‘sell me’; she was super responsive; she flexed completed to my schedule and ultimately once we found a property I wanted to move into, I really felt that she went the extra mile not just to secure it but also get due diligence sorted and arrange all the start-up utilities etc. This may sound like an over the top note but I mean it with all sincerity. Please thank Ellen on my behalf. Ben