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He understood what we wanted, not just sell any old place. He was proactive in making a recommendation to us and helped us identify a flat early before others saw it. He liaised well with the landlord. He is friendly and no nonsense.
4.8 / 5.0
Ms. Sarah ALLEN
I felt so taken care of during our search for a new home in Hong Kong. It was a very stressful move for me, and Heike became a trusted and supportive friend in the process. I felt her warmth and her strength, leaving me feeling confident she had our best interests in mind. She received all of my feedback and suggestions with such grace, and had our backs through the entire process - from looking at properties to signing the contract and more. "Thank you" barely comes close to expressing my heartfelt appreciation for her genuine care, time and energy, but truly THANK YOU. I’m so grateful I found Heike, and will gladly refer her to everyone I know!
4.7 / 5.0
W. O' Brien and C. Tuthill
I write to thank OKAY.com, but, more specifically, Helena Lau for her hard work in helping me find my first rental property in Hong Kong.
Knowing that positive feedback is often forgotten, I would like to recommend Helena for the patience and professionalism that she showed at all times.
I would like to add that the positive experience I enjoyed with OKAY.com includes having its staff answer emails and calls promptly, and Helena's 24/7 availability in arranging and solving matters, even after signing the lease contract e.g. setting up utility contracts, arranging handyman service, locksmith etc.
Extended service like this makes me want to recommend OKAY.com even more!