She heard our requirements and only took us to those apartments that met those requirements. She was also patient and very generous with her time. Finally, I really valued how she was able to get us viewings at all properties we were interested in on the one day.
4.6 / 5.0
Early last year Helena Lau very deftly handled the successful letting of our flat to the satisfaction of two quite fussy people! Immaculate paperwork too.
In the interim all routine management work, not really OKAY’s province handled well too.
Recently the very reliable tenant has sought to vacate early (economic reasons) Helena reminded her that the contractual notice period is two months! She has expended a lot of energy in endeavouring to find a new tenant. Quite a lot of messaging involved.
Tenant has now decided to stay on. So your letting fee is now deferred! The important thing is that Helena maintained momentum-an important attribute.
I think OKAY’s recruitment and training policy really shines through here. I hope management think so also.
4.9 / 5.0
He has been very helpful and professional during the whole process. Very prompt responses to all my questions. I have also really appreciated that he only showed me properties which met all my requirements.