14A-B Chung Shan Terrace 鍾山臺14A-B號

Elma was INCREDIBLE. She very quickly learnt exactly what we wanted and only took us to view flats that aligned instead of trying to sell us something not quite right. She observed our reactions to flats and used these in her searches. When we did find a flat she very thoroughly checked it and negotiated extensively with the landlord. We are so grateful!

She gave her 100% in helping us and truly try to understand our needs in order to find something that suits us instead of hard selling what are easily available. Also she goes extra miles to help us with additional services that she knows we will need. She is definitely a perfect broker that one can dream of.

If I can be brutally honest - I generally haven’t had great experiences with estate agents and don’t hold them in high regard. Poor communication, not listening, not being flexible (and many other things of you require a full list :) Ellen, conversely, has been amazing and genuinely made what could otherwise have been a stressful experience a real joy. From the off Ellen listened to what I was looking for, clarified my requests, and then set about showing me only properties I would be interested in. She was totally transparent in her thoughts on each instead of trying to ‘sell me’; she was super responsive; she flexed completed to my schedule and ultimately once we found a property I wanted to move into, I really felt that she went the extra mile not just to secure it but also get due diligence sorted and arrange all the start-up utilities etc. This may sound like an over the top note but I mean it with all sincerity. Please thank Ellen on my behalf. Ben