She knows my preference and only recommends apartments to my liking. Her cheerful attitude makes the tedious flat searching experience much more fun. She is also very thorough in following up the details and process.
4.5 / 5.0
Mr. Roy Lam
Vincent struck us as one of the most friendly, resilient and knowledgeable personality there is amongst the plethora of Estate Agents available in Hong Kong. He was able to understand out complex needs very quickly and provide a level of customer service that made all the difference to us. Despite setbacks aplenty around the many flat visits that we made, Vincent kept us on track whilst keeping a good sense of humour about it all - until we finally found the perfect place to call home!
4.8 / 5.0
Mr. Olivier DE SALES
FIVE STAR SERVICE! Gertrude was absolutely AMAZING! I couldn't have wished for a better agent! I have lived in America, Germany, Sweden, and Denmark, and it is safe to say that Gertrude went far and beyond with what I expect a housing agent to do. In fact, Gertrude was almost more of a relocation agent. Not only did she find me the best fit apartment, she offered concerns on places that she felt were not a safe choice, showed me around my neighbourhood of interest, was flexible with meeting times, provided numerous must-know tips of living in HK, and assisted in securing and setting-up some basic furniture prior to my move in. And, of course, Gertrude was SUPER friendly - absolutely an awesome person. Even after the contract was signed, Gertrude checked in with me multiple times to be sure all was well. I am certain I have missed a few compliments here. I will most definitely return to OKAY for my next flat search, and will request and insist that Gertrude be my guide.