Our first rental experience was very unpleasant. Our previous agent was deceptive and our landlord the same and it left us very wary this time around. Thankfully, I read an article about the OKAY.com DB team last year and decided to call them as soon as our lease was up. It was great to talk to an agent who not only understood our expectations and requirements but respected them. It was refreshing to be taken to see places that fit the bill and not be shown places that had some of the things we had asked for but were clearly not going to be considered. I also appreciated Nina's help in taking me to a furniture store that makes beds, made to order and then for saving me money by forwarding me an ad for a second hand one that fits perfectly. It's great to talk with someone who looks after their customers that well! For any problems, Nina got back to me in a timely fashion and fixed them with a positive attitude. Who could ask for more?
5 / 5.0
Matthieu got in touch with me a week before I arrived in HK. He carefully selected apartments based on my requirements and designed the routes for viewings so that we could spend our time more efficiently. The preselected properties were nicely printed out in a booklet so that I could take notes at the same time. I have been with some other agencies but this is the most professional one I have ever experienced. During viewings, Matthieu acted not only professionally but also connected with me on a personal level. He accompanied me to the same apartment twice in the same evening just to make sure I would be comfortable with the noise during night time. He also incorporated my feedback so that he could select more options for me. He really heard, valued and prioritised my comments. It was the best apartment hunting experience I have ever had—and I have moved across three different continents in the last two years. You will be in good hands with Matthieu as your agent.
4.8 / 5.0
Daniel Sempere Pico
I recently moved to Hong Kong for work, and Daniel Sempere Pico was assigned by my company to help me find a new home. Daniel was fantastic. I had vague ideas of where I wanted to live, but Daniel's extensive knowledge of Hong Kong's neighbourhoods helped me narrow my focus. After just two viewing outings, I found my perfect apartment and Daniel secured it for me. I found Daniel to be professional, a good communicator, and very organised. He went out of his way to ensure I was looked-after, and his enthusiasm and passion for Hong Kong made him a pleasure to be around. I love my new home in Sheung Wan, and am grateful for Daniel's assistance. I highly recommend him.