This is the 3rd time Andrea has helped us with a search. In the world of tenants that equates to 6 years. For the first two rounds we ended up renewing with our existing home. Third time lucky!!
i am not sure if I could have found anyone else to be this patient as an agent in HK.
Thank you Andrea. I am really enjoying my stay in the new place. Would definitely refer you to friends who have a need.
4.9 / 5.0
Ms. Cecilia Siew Mei LEE
陳淑珍
Phenomenal service, forthcoming and truly caring even though we only took up an inexpensive rental flat, she was there every step of the way and did the extra mile whenever opportunity arose like for i stance to let the first furniture delivery in when we were not yet as we were still stick in our old place. she received our delivery in the new flat as we couldn’t make it. she follows up with all parties and her responses are prompt and helpful. really a great experience and we will sure come back to her.
4.7 / 5.0
Jan
劉曉雪
Early last year Helena Lau very deftly handled the successful letting of our flat to the satisfaction of two quite fussy people! Immaculate paperwork too.
In the interim all routine management work, not really OKAY’s province handled well too.
Recently the very reliable tenant has sought to vacate early (economic reasons) Helena reminded her that the contractual notice period is two months! She has expended a lot of energy in endeavouring to find a new tenant. Quite a lot of messaging involved.
Tenant has now decided to stay on. So your letting fee is now deferred! The important thing is that Helena maintained momentum-an important attribute.
I think OKAY’s recruitment and training policy really shines through here. I hope management think so also.