We moved to HK in early April and with new work, children's admissions and finding a new apartment in a short time frame it was all turning out to be a great challenge. We worked with a handful of agents but when we met Don it was a very different interaction. Don was much more structured and clear in his communications and I never felt like I was being pressured to make a decision. Don was very professional in managing our rent discussions as well as tending to smaller items regarding the condition of the apartment. He gave excellent advice on general practice throughout the process and has been a continuous source of assistance even after we moved in.
4.6 / 5.0
AVP - Product Proposition
I’d like to share my experience with Daphne, my housing agent. In short, It was truly pleasant to work with Daphne. She took every effort to help from find flats, check the room status, resolve issues and get the contract done. Actually, I had an issue on the refrigerator in the new apartment which I think it’s caused by miscommunication between landlord and his agents. I never expected this kind of situation so I had no idea how to solve the issue. I was very worried if I could continue the agreement because landlord’s agent was just trying to avoid the situation. But Daphne tried very hard to reach out to the landlord’s agent and solve the issue. She was willing to take the responsibility on what she did nothing wrong and convinced landlord and his agent to share the responsibility.
I moved to the new apartment last week and my family are so happy with new apartment. It would not have been possible to get the TA signed without Daphne’s help. I would like to take this opportunity t