Hillgrove (House) 璧如花園 (House)

Flo was very professional and so easy to work with. She was very efficient and always took into consideration everything I wanted as a customer. She remembers the small details, which is much appreciated! Finding an apartment that I liked was stress free and we managed to find one much quicker than I anticipated because I am quite picky. I couldn’t recommend Flo more. Thank you so much Flo!

Personalised approach to understanding what the customer really wanted. Very responsive and extremely involved in helping to make right choice

If I can be brutally honest - I generally haven’t had great experiences with estate agents and don’t hold them in high regard. Poor communication, not listening, not being flexible (and many other things of you require a full list :) Ellen, conversely, has been amazing and genuinely made what could otherwise have been a stressful experience a real joy. From the off Ellen listened to what I was looking for, clarified my requests, and then set about showing me only properties I would be interested in. She was totally transparent in her thoughts on each instead of trying to ‘sell me’; she was super responsive; she flexed completed to my schedule and ultimately once we found a property I wanted to move into, I really felt that she went the extra mile not just to secure it but also get due diligence sorted and arrange all the start-up utilities etc. This may sound like an over the top note but I mean it with all sincerity. Please thank Ellen on my behalf. Ben