Very responsive. Good balance of professionalism, but also personable. Accommodating on meeting/scheduling. Provided good resources and contacts to third parties for cleaning, etc.
4.6 / 5.0
Mr. Andrew BRIGGS
Ning was a fabulous agent with her friendly and professional service, taking the time to understand our needs while sharing her insights on each of the residential areas. She helped us to really focus in our search to the right buildings that would suit our needs and have the neighbourhood character that we desired. All the way through the process she was very attentive, responsive and very engaging. We will certainly be looking to work with her again in any future move!
4.5 / 5.0
Mr. Robert Michael Serjeant
Early last year Helena Lau very deftly handled the successful letting of our flat to the satisfaction of two quite fussy people! Immaculate paperwork too.
In the interim all routine management work, not really OKAY’s province handled well too.
Recently the very reliable tenant has sought to vacate early (economic reasons) Helena reminded her that the contractual notice period is two months! She has expended a lot of energy in endeavouring to find a new tenant. Quite a lot of messaging involved.
Tenant has now decided to stay on. So your letting fee is now deferred! The important thing is that Helena maintained momentum-an important attribute.
I think OKAY’s recruitment and training policy really shines through here. I hope management think so also.