6-12 Tit Hong Lane 鐵行里6-12號

Ruby responded very quickly to my initial enquiry, which said to me that she was enthusiastic and keen to help. Throughout our search for an apartment, Ruby has provided lots of great advice, she showed us a good range of properties in the areas that we identified as our preference and nothing had been too much trouble for her. Ruby has gone ‘above and beyond’ in her efforts to secure our chosen apartment at a fair rent and then helped to facilitate all of the required administrative details. I’d definitely recommend her to anyone looking for an apartment in Hong Kong.

We would like to compliment one of your employees Mr. Calvin Shek, for the excellent service he has provided us last week. Mr. Shek made the process simple and easy for renting our property, and we appreciated his expertise, patience, politeness, efficiency, and professionalism. We have come across many real estate agents, yet it has been such a pleasure working with Mr. Shek, and we will for sure refer him to our friends.

If I can be brutally honest - I generally haven’t had great experiences with estate agents and don’t hold them in high regard. Poor communication, not listening, not being flexible (and many other things of you require a full list :) Ellen, conversely, has been amazing and genuinely made what could otherwise have been a stressful experience a real joy. From the off Ellen listened to what I was looking for, clarified my requests, and then set about showing me only properties I would be interested in. She was totally transparent in her thoughts on each instead of trying to ‘sell me’; she was super responsive; she flexed completed to my schedule and ultimately once we found a property I wanted to move into, I really felt that she went the extra mile not just to secure it but also get due diligence sorted and arrange all the start-up utilities etc. This may sound like an over the top note but I mean it with all sincerity. Please thank Ellen on my behalf. Ben