Our first rental experience was very unpleasant. Our previous agent was deceptive and our landlord the same and it left us very wary this time around. Thankfully, I read an article about the OKAY.com DB team last year and decided to call them as soon as our lease was up. It was great to talk to an agent who not only understood our expectations and requirements but respected them. It was refreshing to be taken to see places that fit the bill and not be shown places that had some of the things we had asked for but were clearly not going to be considered. I also appreciated Nina's help in taking me to a furniture store that makes beds, made to order and then for saving me money by forwarding me an ad for a second hand one that fits perfectly. It's great to talk with someone who looks after their customers that well! For any problems, Nina got back to me in a timely fashion and fixed them with a positive attitude. Who could ask for more?
5 / 5.0
Moving from Australia to Hong Kong with our dog, we had several non-negotiable criteria for an apartment and required a secured lease before we arrived. Several other agents were not able to assist, however Dorothy was by far the most helpful and diligent agent we encountered. Dorothy found an apartment that met all of our criteria and promptly arranged the lease and utility connections. I cannot recommend her services highly enough.
5 / 5.0
Lawyer at an international firm
Lala helped me find my dream home. From the minute I met Lala, all our interactions were highly professional and handled with great care, diligence and experience. Lala helped me navigate the process (which was new to me), calmed my nerves and negotiated a fabulous deal for me. She has been incredibly attentive and has gone above and beyond by assisting with negotiations with lawyers, meeting me to sign the lease, collect the stamped tenancy agreement, apply for insurance, check all appliances were working, and the list goes on. I highly recommend Lala and would use her again!