Yue Hei Yuen 裕熙園

Early last year Helena Lau very deftly handled the successful letting of our flat to the satisfaction of two quite fussy people! Immaculate paperwork too. In the interim all routine management work, not really OKAY’s province handled well too. Recently the very reliable tenant has sought to vacate early (economic reasons) Helena reminded her that the contractual notice period is two months! She has expended a lot of energy in endeavouring to find a new tenant. Quite a lot of messaging involved. Tenant has now decided to stay on. So your letting fee is now deferred! The important thing is that Helena maintained momentum-an important attribute. I think OKAY’s recruitment and training policy really shines through here. I hope management think so also.

As our realtor, Shirley has been dedicated and persistent in trying to find the best rental apartment that fits our requirements. This task has been made more difficult as we had to move during the 5th wave of covid lockdown in HK. Nevertheless, Shirley managed to secure a few viewings for us and we closed on a deal on our 2nd viewing. She was professional in her negotiations with the landlord and managed to secure an attractive rental package for us. We found Shirley to be a hardworking, patient and resourceful realtor and she is also very friendly and cheerful. She is always a phone call away and will try her best to provide advice /help whenever possible We will not hesitate to recommend Shirley to any of our friends and we wish her all the very best & success in all her future endeavors.

It was a pleasure working with Flo. She made the process of finding a new home really easy and we have already recommended her to a number of our friends. She really understood what we were looking for which was demonstrated when she showed us an apartment in an area we hadn't even considered – we now live in this apartment and absolutely love it! Flo offered a lot of good advice based on her knowledge of the city and her experience in the housing industry. Her service also did not stop once we signed the tenancy agreement - she helped us move our utility accounts and continues to provide helpful recommendations. In summary, we really enjoyed working with Flo and will hopefully get the chance to work with her again one day in the future.