Our first rental experience was very unpleasant. Our previous agent was deceptive and our landlord the same and it left us very wary this time around. Thankfully, I read an article about the OKAY.com DB team last year and decided to call them as soon as our lease was up. It was great to talk to an agent who not only understood our expectations and requirements but respected them. It was refreshing to be taken to see places that fit the bill and not be shown places that had some of the things we had asked for but were clearly not going to be considered. I also appreciated Nina's help in taking me to a furniture store that makes beds, made to order and then for saving me money by forwarding me an ad for a second hand one that fits perfectly. It's great to talk with someone who looks after their customers that well! For any problems, Nina got back to me in a timely fashion and fixed them with a positive attitude. Who could ask for more?
5 / 5.0
Molly was excellent at taking account of my needs and requirements along with the unspoken requirements when I was searching for an apartment, she did not waste my time taking me to apartments that did not meet my criteria – you’ll find this is a norm with local agents in Hong Kong! Organised and professional, all the apartments I was arranged to view - I had prior visibility of via email from Molly.
Molly is not a pushy agent, she’s extremely genuine and aspires to provide the best service to meet your needs. Her professionalism was outstanding, if you’re looking for an agent that listens to your needs and requirements and will not push you into a bad deal just to make the commission – this is your lady!
She is very accustomed to the local culture as well as western, which helps in the Hong Kong market. My lease was signed by my employers, can’t thank Molly enough for remaining professional and accommodating to my company’s requirements.
Thanks again Molly!
4.5 / 5.0
There was never any pressure. He lined up properties in succession so we could make the best use of our time. He didn’t get frustrated when we took a while to find the right place. He tried to genuinely understand what we were looking for. He prepared comparison documentation. He even helped us secure our property very late in a Saturday night!