I felt so taken care of during our search for a new home in Hong Kong. It was a very stressful move for me, and Heike became a trusted and supportive friend in the process. I felt her warmth and her strength, leaving me feeling confident she had our best interests in mind. She received all of my feedback and suggestions with such grace, and had our backs through the entire process - from looking at properties to signing the contract and more. "Thank you" barely comes close to expressing my heartfelt appreciation for her genuine care, time and energy, but truly THANK YOU. I’m so grateful I found Heike, and will gladly refer her to everyone I know!
4.7 / 5.0
W. O' Brien and C. Tuthill
From the very first inquiring about availability to her most recent email today finalizing lease agreement and confirming completion of stamp duty, Francesca has proven to be consistently professional, responsive and accommodating while doing so in a friendly and easy going manner. Although most of the time in these situations agents tend to prioritize tenant interests over the landlord, I felt that Francesca was fair and impartial in representing both parties. I appreciated her candor in describing the nature of the tenant in unbiased terms so that I could make the best decision possible without actually having met them. In the end, the information garnered from that discussion regarding the quality of the tenant not only held true, but in fact exceeded my expectations. Needless to say, my experience with Francesca was very positive and yet another reason why Okay.com will be my first point of contact whenever I need help with something real-estate related in the future.
5 / 5.0
Thank you once again, Helena, for all her help which was much appreciated. We will definitely be back in touch with her should we be planning to move again in future!