Our first rental experience was very unpleasant. Our previous agent was deceptive and our landlord the same and it left us very wary this time around. Thankfully, I read an article about the OKAY.com DB team last year and decided to call them as soon as our lease was up. It was great to talk to an agent who not only understood our expectations and requirements but respected them. It was refreshing to be taken to see places that fit the bill and not be shown places that had some of the things we had asked for but were clearly not going to be considered. I also appreciated Nina's help in taking me to a furniture store that makes beds, made to order and then for saving me money by forwarding me an ad for a second hand one that fits perfectly. It's great to talk with someone who looks after their customers that well! For any problems, Nina got back to me in a timely fashion and fixed them with a positive attitude. Who could ask for more?
5 / 5.0
My wife and I relocated to Hong Kong in 2016 from the Cayman Islands. We spent a few weeks in Hong Kong looking for possible locations in May 2016 and having decided on Discovery Bay asked Nina to help us find a perfect premises for our needs.Nina showed us a selection of properties that all met the specifications, helped us chose one, negotiated an arrangement with the landlord and another agent, organised all the paperwork, sorted the opening of utility accounts, picked up the keys and checked the property, met us when we arrived and welcomed us to DB. She kept in touch during our first month to ensure all was well and was full of useful advice. I can't recommend her highly enough. Outstanding level of service from a thorough professional and charming lady.
4.7 / 5.0
Jaylie was very attentive and thorough. In particular I appreciated her help after we had signed for an apartment with getting everything set up and addressing minor issues.