There was never any pressure. He lined up properties in succession so we could make the best use of our time. He didn’t get frustrated when we took a while to find the right place. He tried to genuinely understand what we were looking for. He prepared comparison documentation. He even helped us secure our property very late in a Saturday night!
5 / 5.0
Mrs. Anna Lamont
Jaylie was very attentive and thorough. In particular I appreciated her help after we had signed for an apartment with getting everything set up and addressing minor issues.
4.5 / 5.0
FIVE STAR SERVICE! Gertrude was absolutely AMAZING! I couldn't have wished for a better agent! I have lived in America, Germany, Sweden, and Denmark, and it is safe to say that Gertrude went far and beyond with what I expect a housing agent to do. In fact, Gertrude was almost more of a relocation agent. Not only did she find me the best fit apartment, she offered concerns on places that she felt were not a safe choice, showed me around my neighbourhood of interest, was flexible with meeting times, provided numerous must-know tips of living in HK, and assisted in securing and setting-up some basic furniture prior to my move in. And, of course, Gertrude was SUPER friendly - absolutely an awesome person. Even after the contract was signed, Gertrude checked in with me multiple times to be sure all was well. I am certain I have missed a few compliments here. I will most definitely return to OKAY for my next flat search, and will request and insist that Gertrude be my guide.