The Austin-5A

Early last year Helena Lau very deftly handled the successful letting of our flat to the satisfaction of two quite fussy people! Immaculate paperwork too. In the interim all routine management work, not really OKAY’s province handled well too. Recently the very reliable tenant has sought to vacate early (economic reasons) Helena reminded her that the contractual notice period is two months! She has expended a lot of energy in endeavouring to find a new tenant. Quite a lot of messaging involved. Tenant has now decided to stay on. So your letting fee is now deferred! The important thing is that Helena maintained momentum-an important attribute. I think OKAY’s recruitment and training policy really shines through here. I hope management think so also.

Carment was friendly and so quick to respond to every and any query or request I had. He was ultra helpful when it came to searching for the perfect place for my dog, and made the effort to send a picture of my dog to any possible landlords in advance to be transparent for both parties. Thanks Carment!

After looking for a place for a few months with a number of agents, Shirley was the only one who could find one we liked with the correct specifications and at the right price point. She was always reachable for any questions, very efficient and keen to help. We hope to work together again in the future!