Matthieu got in touch with me a week before I arrived in HK. He carefully selected apartments based on my requirements and designed the routes for viewings so that we could spend our time more efficiently. The preselected properties were nicely printed out in a booklet so that I could take notes at the same time. I have been with some other agencies but this is the most professional one I have ever experienced. During viewings, Matthieu acted not only professionally but also connected with me on a personal level. He accompanied me to the same apartment twice in the same evening just to make sure I would be comfortable with the noise during night time. He also incorporated my feedback so that he could select more options for me. He really heard, valued and prioritised my comments. It was the best apartment hunting experience I have ever had—and I have moved across three different continents in the last two years. You will be in good hands with Matthieu as your agent.
4.8 / 5.0
From the beginning of the process of finding a flat to rent to the thankfully quick end, Louise was a model of energy, efficiency, good cheer and sound counsel. I wouldn't have the slightest hesitation in recommending her to anyone moving to Hong Kong or just thinking of a move--indeed, recommending her is what I will be doing.
4.5 / 5.0
Carment was incredibly helpful from start to finish. He was very responsive, great at communicating regular updates and and pro-active in finding the right property for us and facilitating discussions with the landlord.
We've tried working with other agents before, but Carment was far better than any agent we've worked with. He was very transparent and forthcoming throughout the whole process, including when it came to negotiating the rent and fees with the landlord.
I would highly recommend Carment in the future.