The Hermitage-Tower 1 帝峯‧皇殿-1座

We would like to express our sincere gratitude to Mr. Ragers Woo for his outstanding assistance in helping us find our ideal home through OKAY.com. As a family with pets, our search for a suitable residence in the city was never an easy task. We needed a place that could cater to our transportation needs while providing ample space for our beloved furry companions. Mr. Woo proved to be an exceptional property agent, displaying the utmost patience, care, and professionalism throughout the entire process. He genuinely listened to our concerns and took them seriously when showing us potential flats. His response time was commendable, and he always promptly relayed our messages to the landlord, which greatly facilitated our decision-making process. Thanks to Mr. Woo's invaluable assistance, we confidently decide to rent our current flat.

Dorothy from OKAY.com was the first real estate agent we came across who understood what we wanted, and presented potential properties to us aligned with our requirements. The search functionality on the OKAY.com website made selecting properties more efficient. We were driven to a selection of properties on The weekend until we found the one we wanted. When an apartment had faults she was very open and honest about it. The best thing about working with Dorothy was her assistance after we signed the contract. She continued to help us set up the apartment by contacting workmen on our behalf and translating where required. She was always friendly and helpful. I would thoroughly recommend her to assist in your apartment search

This is now the third property we've worked on with Dorothy since moving to Hong Kong 5 years ago. Dorothy is excellent. She goes above and beyond to help out her clients. For example, in our last place, she was extremely helpful in coordinating and resolving any issues between us and the landlord over the course of our tenancy. Dorothy is extremely efficient as well, she is always very prompt and clear in her communications, and whenever we need anything, she is always extremely accommodating. Finally, Dorothy is also very nice and pleasant to be around and has a great personality. So all in all, we are extremely happy and grateful for our interactions with Dorothy; she has made house/apartment hunting a relatively stress-free activity for us over the years.