Eaton Residences - Block x Eaton Residences - x座

We first contacted OKAY.com in June 2016 as soon as we knew we were moving to Discovery Bay from abroad. With Nina’s understanding of our wants, needs and concerns the whole house hunting experience in a foreign place couldn’t have been smoother or more stress free. Every doubt, paperwork, law and other local bureaucracies were explained to us promptly. Without Nina's commitment, professionalism, dedication, efficiency and DB knowledge we wouldn’t have found the perfect home for our family. We cannot thank her enough and I will always recommend Nina and OKAY.com to family and friends.

My lease in my previous flat was set to run out, but my landlord, in the midst of a sale of the unit which I was renting, gave me only three weeks notice. Within 48 hours, Louise had not only shown me a flat that exceeded all my expectations but also had the offer accepted and the offer letter drawn up and signed. Her attention to detail is remarkable and her level of organisation make her a pleasure to work with, especially in this case when I had an unreasonably short time in which to find a new flat. The new flat is a delight, so I am doubly grateful for her help and professionalism. I have used Louise as my rental agent twice in two years and have often suggested to friends that they use her.

If I can be brutally honest - I generally haven’t had great experiences with estate agents and don’t hold them in high regard. Poor communication, not listening, not being flexible (and many other things of you require a full list :) Ellen, conversely, has been amazing and genuinely made what could otherwise have been a stressful experience a real joy. From the off Ellen listened to what I was looking for, clarified my requests, and then set about showing me only properties I would be interested in. She was totally transparent in her thoughts on each instead of trying to ‘sell me’; she was super responsive; she flexed completed to my schedule and ultimately once we found a property I wanted to move into, I really felt that she went the extra mile not just to secure it but also get due diligence sorted and arrange all the start-up utilities etc. This may sound like an over the top note but I mean it with all sincerity. Please thank Ellen on my behalf. Ben