Waterside Plaza 海灣花園

If I can be brutally honest - I generally haven’t had great experiences with estate agents and don’t hold them in high regard. Poor communication, not listening, not being flexible (and many other things of you require a full list :) Ellen, conversely, has been amazing and genuinely made what could otherwise have been a stressful experience a real joy. From the off Ellen listened to what I was looking for, clarified my requests, and then set about showing me only properties I would be interested in. She was totally transparent in her thoughts on each instead of trying to ‘sell me’; she was super responsive; she flexed completed to my schedule and ultimately once we found a property I wanted to move into, I really felt that she went the extra mile not just to secure it but also get due diligence sorted and arrange all the start-up utilities etc. This may sound like an over the top note but I mean it with all sincerity. Please thank Ellen on my behalf. Ben

Ning is very professional and great at what she does. She can always understand and satisfy our needs. And she’s very detail oriented during all the renting process.

Shirley has re-defined the HK estate agent experience for us. She is knowledgeable, driven and easy to work with. She has helped us find an amazing flat and has assisted with all aspects of moving house. Even scheduling the gas man, switching our electric and water and hooking us up with the quickest internet installation we have ever seen. She is always responsive and eager to help any way she can. It has been a pleasure having her as our agent and will contact her next time we move.