Lohas Park - Phase 12C - Grand Seacons 日出康城第12C期 - Grand Seacons

We reached out to Sonam based on glowing feedback from her clients saying, ‘we must work with her,’ and we’re so glad we did! Sonam took the time to understand our needs and quickly presented several strong options. She patiently listened, toured properties multiple times with us, respected our timeline and was so responsive on all fronts. She skillfully liaised with the landlord to keep everyone aligned. Sonam clearly has a pulse on the Hong Kong market and offers a unique perspective to each home and location you visit. Despite living in HK for over 10 years, I learned a thing or two from Sonam! She effortlessly combines professionalism with a warm, approachable style that puts you at ease. We’ve already recommended her to friends and will keep doing so—truly grateful she helped us find the perfect home for our family!

Our first rental experience was very unpleasant. Our previous agent was deceptive and our landlord the same and it left us very wary this time around. Thankfully, I read an article about the OKAY.com DB team last year and decided to call them as soon as our lease was up. It was great to talk to an agent who not only understood our expectations and requirements but respected them. It was refreshing to be taken to see places that fit the bill and not be shown places that had some of the things we had asked for but were clearly not going to be considered. I also appreciated Nina's help in taking me to a furniture store that makes beds, made to order and then for saving me money by forwarding me an ad for a second hand one that fits perfectly. It's great to talk with someone who looks after their customers that well! For any problems, Nina got back to me in a timely fashion and fixed them with a positive attitude. Who could ask for more?

Early last year Helena Lau very deftly handled the successful letting of our flat to the satisfaction of two quite fussy people! Immaculate paperwork too. In the interim all routine management work, not really OKAY’s province handled well too. Recently the very reliable tenant has sought to vacate early (economic reasons) Helena reminded her that the contractual notice period is two months! She has expended a lot of energy in endeavouring to find a new tenant. Quite a lot of messaging involved. Tenant has now decided to stay on. So your letting fee is now deferred! The important thing is that Helena maintained momentum-an important attribute. I think OKAY’s recruitment and training policy really shines through here. I hope management think so also.