I am writing to praise and express my appreciation with the work of Dorothy on one of our residential properties on Hong Kong Island. We are a property investment company and we have been working with numerous agents. Dorothy impressed me a lot with her professionalism, efficiency and kind personality. The handover report is done perfectly with all the nicely taken pictures and captured all the necessary information in full details. Her after service follow up really impressed me the most. She helps on whatever she is able to, she replies immediately, I can’t think of any other agents who will do the same as her, thanks Dorothy!
4.9 / 5.0
Don was professional and knowledgeable in his approach to my property search. OKAY.com had been recommended to me by a colleague for its efficiency and great customer support which very much proved to be the case. I also appreciated the ‘after sales' service that Don provided in addressing my concerns about multiple small defects. I have never used the service of agents in the past, or more precisely, the very few experiences I had in Europe were not very positive with agents applying a lot of pressure to ensure I signed the agreement while making promises that were never held. My experience with OKAY.com was very refreshing in comparison and I would highly recommend Don's services to others looking for a new home in HK!
4.7 / 5.0
I write to thank OKAY.com, but, more specifically, Helena Lau for her hard work in helping me find my first rental property in Hong Kong.
Knowing that positive feedback is often forgotten, I would like to recommend Helena for the patience and professionalism that she showed at all times.
I would like to add that the positive experience I enjoyed with OKAY.com includes having its staff answer emails and calls promptly, and Helena's 24/7 availability in arranging and solving matters, even after signing the lease contract e.g. setting up utility contracts, arranging handyman service, locksmith etc.
Extended service like this makes me want to recommend OKAY.com even more!