La Costa - Low Rise-12 海堤居-12

Our first rental experience was very unpleasant. Our previous agent was deceptive and our landlord the same and it left us very wary this time around. Thankfully, I read an article about the OKAY.com DB team last year and decided to call them as soon as our lease was up. It was great to talk to an agent who not only understood our expectations and requirements but respected them. It was refreshing to be taken to see places that fit the bill and not be shown places that had some of the things we had asked for but were clearly not going to be considered. I also appreciated Nina's help in taking me to a furniture store that makes beds, made to order and then for saving me money by forwarding me an ad for a second hand one that fits perfectly. It's great to talk with someone who looks after their customers that well! For any problems, Nina got back to me in a timely fashion and fixed them with a positive attitude. Who could ask for more?

Anil kicked off the conversation with a thorough consultative approach to truly understanding my family's needs and desires. His patient, guiding demeanour meant that we felt comfortable and relaxed throughout the house search process and decided to work exclusively with okay. Even after finding our dream apartment, Anil worked with the landlord to ensure a transparent handover and move in process providing a truly end to end premium service.

Very close follow-ups, Kiara seemed to come across as very personable without being too overpowering. Even though the deal did not materialize, the experience was still overwhemingly positive.