Villa Castell - Block 3 新翠山莊 - 3座

FIVE STAR SERVICE! Gertrude was absolutely AMAZING! I couldn't have wished for a better agent! I have lived in America, Germany, Sweden, and Denmark, and it is safe to say that Gertrude went far and beyond with what I expect a housing agent to do. In fact, Gertrude was almost more of a relocation agent. Not only did she find me the best fit apartment, she offered concerns on places that she felt were not a safe choice, showed me around my neighbourhood of interest, was flexible with meeting times, provided numerous must-know tips of living in HK, and assisted in securing and setting-up some basic furniture prior to my move in. And, of course, Gertrude was SUPER friendly - absolutely an awesome person. Even after the contract was signed, Gertrude checked in with me multiple times to be sure all was well. I am certain I have missed a few compliments here. I will most definitely return to OKAY for my next flat search, and will request and insist that Gertrude be my guide.

Gertrude was very helpful in finding an apartment that met our criteria. She was also a great resource to help us with adjusting to life in Hong Kong as we just moved from New York. She was very prompt with her communication and made it an easy experience overall.

We were looking for a place that would be in Central, but also with good light, good plan, and not too expensive. Shirley understood perfectly, and found us the exact match - and also did a great negotiation job with the landlord to secure it exactly as per our timing. She did also a fantastic job to assist us with all the utilities transferred from our old place (gas, electricity & etc), and was always available and super efficient when some questions or issues came during the move and even after. She is a positive and efficient person that I can highly recommend.