Our first rental experience was very unpleasant. Our previous agent was deceptive and our landlord the same and it left us very wary this time around. Thankfully, I read an article about the OKAY.com DB team last year and decided to call them as soon as our lease was up. It was great to talk to an agent who not only understood our expectations and requirements but respected them. It was refreshing to be taken to see places that fit the bill and not be shown places that had some of the things we had asked for but were clearly not going to be considered. I also appreciated Nina's help in taking me to a furniture store that makes beds, made to order and then for saving me money by forwarding me an ad for a second hand one that fits perfectly. It's great to talk with someone who looks after their customers that well! For any problems, Nina got back to me in a timely fashion and fixed them with a positive attitude. Who could ask for more?
5 / 5.0
Very professional and knowledgeable. Donald is very efficient and gives very good advice.
4.7 / 5.0
Ms. Leona Pang
We want to pass our gratitude to Kim for her wonderful assistance in securing a rental property for my family. We are appreciative of the extra effort she made in understanding our needs answering hundreds of questions we had and generally pointing us in the right direction on a suitable area to live.
The other aspect that we valued was her ability to manage our expectations and provide transparency around the tenancy process. It meant that we didn’t have any surprises to deal with along the way.
We will be sure to recommend her to any friends/colleagues that may relocate to Hong Kong and will also reach out to my HR team to recommend her services for internal transfers to Hong Kong.