Jolly Villa 竹麗苑

Early last year Helena Lau very deftly handled the successful letting of our flat to the satisfaction of two quite fussy people! Immaculate paperwork too. In the interim all routine management work, not really OKAY’s province handled well too. Recently the very reliable tenant has sought to vacate early (economic reasons) Helena reminded her that the contractual notice period is two months! She has expended a lot of energy in endeavouring to find a new tenant. Quite a lot of messaging involved. Tenant has now decided to stay on. So your letting fee is now deferred! The important thing is that Helena maintained momentum-an important attribute. I think OKAY’s recruitment and training policy really shines through here. I hope management think so also.

Andrea was such a great help in finding us an apartment. She quickly clued on to what we were looking for and didn't waste time trying to push us to go with something we weren't happy with. She also gave up her time and waited over half an hour when I was late for an appointment. We really appreciated having someone help us that we trusted, and who actually listened to our requests. After some horrors in HK, we were so happy we found her!

Flo exceeded all our expectations in our property search in Hong Kong. We previously worked with other agents and attended numerous viewings with nothing to show for it other than stress and frustration. Flo truly listened and was able to quickly adjust our searches so each property was relevant and met our needs. On only our second day viewing we had found the perfect property in a building no other agent had even shown us. She guided us expertly through the entire offer and signing process and made us feel extremely comfortable, which is so important when moving into a new country. It made us feel that we had a trusted advisor and advocate on our side. And the best part is even after signing, Flo did not disappear and helped us with everything from setting up utilities to finding handymen. She is an amazing agent and I recommend her to all my business colleagues and friends who are looking for property in HK as I know they will have a great experience just like my family.