As landlords, we are often at the mercy of agents who typically do a stronger job of representing tenant’s interests over ours. However, not once during my interactions with Don did I feel this way. I always felt that my concerns and requests were of proportionate importance and his goal was truly to reach an equitable agreement between my future tenants and me rather than a quick and easy transaction for himself.
Don is a very personable, conscientious and reliable. Don's response time via email, phone or text is virtually immediate and I never felt left in the lurch with regards to my questions or guidance on next steps. I look forward to working with Don again and he will certainly be the first person I'll contact when my property becomes available again in the future.
4.7 / 5.0
Mr. Terrance CHANG
I strongly recommend Helena for her attitude, professionalism, and attention to detail to both people looking for a home or good tenants/buyers. She is definitely the best I have worked with.
As a landlord who has a flat in HK but living elsewhere, having met and worked with Helena to rent out my flat is a wonderful blessing. From day one, she has been super responsive and professional. The process of working with her starts with finding the right tenant. Afterward, she worked around the clock to help with contract arrangement, stamp duty, flat inspection, handover, etc. All of them require smooth communication, a heart for details, and work with time differences (my time zone is 8 hours behind that in HK). Helena is always proactive in attitude and extremely thoughtful in all aspects. She is a natural problem solver who is always ready to go the extra mile to help her clients. That is just such a blessing for me who is trying to overcome challenges managing a flat remotely.
5 / 5.0
Tommy was excellent. One of the best customer facing people I have engaged with. This started when we were introduced while I was in Singapore. He answered my questions promptly, even on weekends. He took time to explain the process and really listened to my criteria on what I was looking for. Each apartment he showed me matched my specifications. I will most definitely recommend working with Tommy.