Arbuthnot House 亞畢諾大廈

Early last year Helena Lau very deftly handled the successful letting of our flat to the satisfaction of two quite fussy people! Immaculate paperwork too. In the interim all routine management work, not really OKAY’s province handled well too. Recently the very reliable tenant has sought to vacate early (economic reasons) Helena reminded her that the contractual notice period is two months! She has expended a lot of energy in endeavouring to find a new tenant. Quite a lot of messaging involved. Tenant has now decided to stay on. So your letting fee is now deferred! The important thing is that Helena maintained momentum-an important attribute. I think OKAY’s recruitment and training policy really shines through here. I hope management think so also.

I contracted Ms Sonia Cheng to find a rental flat for my family with very specific requirements on the south side of Hong Kong Island. Within a few days she had the perfect flat for us which ticked all the boxes and more. Having lived in Australia and the U.K. she understands western requirements which translates into efficiency and time saving for all parties involved. Being dual lingual (English/Cantonese) makes communication easy and gives her an edge over most real estate agents in Hong Kong. Even after the contract was signed she is always available for questions or problem solving. Living in Hong Kong for more than 15 years and having dealt with numerous real estate agents as a landlord or tenant she stands out and I highly recommend her service.

Soi was incredibly personable, professional, unflappable and committed to creating a smooth transaction from the moment I got off the plane, to well after the signing. I arrived with only a few days to find a place. But Soi was well organized and made me feel like I was her only client, meeting me over the weekend and with little notice during the week to see and re-see houses. Soi very quickly honed in on what I was looking for, and that helped things move along. Once we zeroed in on a decision, I felt Soi was very much on my side in negotiating with the landlords. It was obvious Soi has a very deep knowledge of the Clearwater Bay and Sai Kung areas, and I am sure other areas, too. While we were out looking, if I happened to see a house that wasn’t on the list but looked empty, Soi seemed to magically have the number for the owner. We are really happy and I can say with confidence that Soi is a big reason why. I would recommend her strongly to anyone looking for real estate advice.