The OKAY.COM experience has been a good one for us.Attitude is a key element in the world of property-that plus immaculate documentation; never more so than in present dull and listless market. Often local (non Central agents) cannot compete in these key areas. I met Lala YEUNG at the flat almost by accident and liked her direct and refreshing manner. Cindy LI briefly also in your office and found her friendly and helpful. I do feel that Helena LAU on account of her direct role was the star performer where she was able to display an almost intuitive talent for firstly quick thinking on her feet with good descriptive prose and secondly breathing new life into a deal that was all but dead! The ability to ‘pivot’ and turn a negative situation around is an instinctive to a rare few. Attention to detail in the documentation and RVD notification without prompting and stage by stage notifications were all good.
The rental achieved is a minor element in this mildly euphoric testimonial.
4.6 / 5.0
Retired property professional
Helena was extremely helpful and responsive. She worked hard to fully understand our needs and tailor the viewings accordingly, so we didn't waste any time looking at unsuitable properties. Although we eventually decided to renew our current tenancy, Helena's advice was invaluable in helping us better understand the market. We would highly recommend her!
4.5 / 5.0
A number of things stood out for me working with Melanie: she is friendly, approachable & responsive, she clearly understood our needs and was able to direct us to properties which we ended up loving (to the point of confusion!) and she has impressive knowledge of the HK property market and its nuances, knowledge we heavily relied on in finding a home.
Many thanks Melanie for all your warmth and help. We greatly appreciated it!