Dorothy and OKAY.com exceeded my expectations in my search for a new flat. The whole process was very organized and quick. (We negotiated the price and signed the lease agreement on the same day as viewing the flat.) Dorothy was very professional and responsive and was not afraid to bargain down the price on my behalf. Dorothy also prepared a handover report and helped transfer the utilities to my name as part of her services. I will recommend her to all my friends.
4.9 / 5.0
Our first rental experience was very unpleasant. Our previous agent was deceptive and our landlord the same and it left us very wary this time around. Thankfully, I read an article about the OKAY.com DB team last year and decided to call them as soon as our lease was up. It was great to talk to an agent who not only understood our expectations and requirements but respected them. It was refreshing to be taken to see places that fit the bill and not be shown places that had some of the things we had asked for but were clearly not going to be considered. I also appreciated Nina's help in taking me to a furniture store that makes beds, made to order and then for saving me money by forwarding me an ad for a second hand one that fits perfectly. It's great to talk with someone who looks after their customers that well! For any problems, Nina got back to me in a timely fashion and fixed them with a positive attitude. Who could ask for more?
5 / 5.0
Having recently moved to Hong Kong, we were slightly apprehensive to begin the property hunt given the anecdotal feedback we had received from friends about a search taking many weeks and the potential poor quality properties we would see. Claire made the entire process very simple, she clearly has a solid understanding of the market as she was able to tailor quality properties to match our specific requirements and budget. Claire also made sure she was flexible and able to accommodate our time slots and took the time to answer all of our questions any time of day (which as first time Hong Kong renters was invaluable). Claire was extremely professional and we are extremely happy with our new property. Thank you Claire.